| What
is the cost for using South East Asia
Tours service? |
There
is NO CHARGE or service fee to
use South East Asia Tours hotel
reservation service. Back
to Top!
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| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council
for the Arab States of the Gulf
(GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia,
United Arab Emirates, Qatar and
Oman some hotels get volume business
from these countries the reason
these country nationals have good
discounted Preferential rates
or some don't get volume business
from these destinations so they
have higher rates please do check
on our Website for the difference.
Back
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent
States the countries that includes
are Russia formerly Soviet Union,
Kazakhstan, Tajikistan, Azerbaijan,
Ukraine all others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates
will be inclusive of Daily Breakfast
and Lunch or Dinner
|
| What
is BB? |
"BB"
means Bed and Breakfast the rates
quoted on the Website is inclusive
of daily Buffet Breakfast. Back
to Top!
|
| What
is FB? |
"FB"means
Full Board the rates that will
be quoted to you will be inclusive
of Daily Breakfast, Lunch and
Dinner. Usually we don't advertise
FB or Full board rates on our
Website but it is always subject
to your request we can always
quote you what ever will be your
request. Back
to Top!
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| What
is FIT rates? |
FIT
rates is applicable only for Frequent
Individual Travellers. Back
to Top!
|
| What
is GIT rates? |
GIT
rates is applicable only for Group
Travellers. Back
to Top!
|
| What
is Pan Arab Market? |
Pan
Arab Market countries are Lebanon,
Palestine, Yemen, Syria, Jordan,
Libya, Egypt, Morocco, Sudan and
Iraq. Back
to Top!
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From
our directory, or from every hotel
details page choose the hotel
you want to stay in and press
or click on "Reservation"
Button at the bottom of each hotel
page. You will be taken into a
Reservation form. On the form,
just follow the instructions.
After you fill out all of the
needed information; press the
"Submit Reservation"
button. Back
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|
| How
long will it take to get a hotel's
confirmation? |
If
the space is available, the booking
can be confirmed within 4 to 6
hours.
If no more allotment is available
at that moment, we will make the
request to the hotel. In this
case, it might take 1 or 2 working
days (depends on the hotel's reservations
clearing process) to get the confirmation.
Back
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| What
if the hotel I requested is not available? |
You
will be notified via e-mail if
your requested hotel is not available.
And our travel experts will try
to find hotels of comparable standards,
prices and in the same area (if
available) for your considerations.
Note:
Please fill in alternative hotels
in the reservation form when making
reservation to let us know your
preferences in case of your requested
hotel is not available.
To
avoid disappointment, especially
over high season periods, very
early booking is strongly advised.
Back
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| When
I submit my reservation, where does
my request go? |
All
travel arrangements are processed
through South East Asia Tours
Reservation Department of our
company. All reservation will
be followed up within 24 hours
with an email and if available,
a service order.Some hotels do
not confirm reservations immediately.
In this case the email you received
from our Reservation staff will
not contain a confirmation number;
however it will contain a Service
Order . Your reservation IS NOT
confirmed until you receive a
confirmation number from us. When
we receive the confirmation number,
it will be emailed to you. Just
for our records, we take your
information, it is & will
be absolutely confidential always.
And will not be sold to any third
party companies. Back
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| Once
I have made my reservation, will I
receive any written confirmation from
the hotel? |
No.
The email confirmation you receive
from South East Asia Tours is
all you will need. It displays
your Service Order Number. Back
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|
| Can
I make a reservation directly through
the hotel? |
You
can, but the prices displayed
on South East Asia Tours are available
only through our service. If you
make a reservation at the hotel,
you will be charged on average
10% to 50% more. Back
to Top!
|
| When
do you check availability? |
We
check availability only at the
point of making a
reservation. Back
to Top!
|
| Will
you confirm my reservation by fax
or phone? |
Usually
we make confirmations by e-mail,
so please make double sure that
you have provided us the correct
e-mail address. Although if you
cannot provide an email address,
we will send the confirmation
by fax. Back
to Top!
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once
we confirm reservation in return
E-mail for you, you will be given
Option date that you need to settle
all your payments on or before
this date in failure to settle
all the payments before the Option
date your reservation will be
automatically cancelled. Back
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|
| If
I failed to settle payments with in
due date can my reservation be still
accepted? |
Yes
it will be accepted but can't
promise the same hotel will be
available for your requested dates
it is always subject to availability
of the hotel space and our allocation
with the hotel. Back
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|
| Why
do I need to fax authorization form
and photo copy of my credit card? |
We
can understand your security concern.
But this is just a way to filter
out any bad transaction and to
verify if the credit card used
for the booking was in fact in
your possession and it was you
only who made the booking and
not some body who happen to have
your credit card no. etc. We take
great care while handling your
credit card information and do
not share any of your information
with other vendors and partners.
Back
to Top!
|
| Is
the credit card information secure
with South East Asia Tours?
|
Unlike
other companies, we do not ask
Credit Card details from you thru
our On-line Reservation Forms
even if the system is protected
by standard secure socket layer
(SSL) encryption. Nowadays, there
are programs that can easily hack
this protection system. Therefore,
to provide your credit cards and
personal informations a 100 %
security, we ask you to send us
all the Credit Card Details by
Fax which is a more secure way
to send confidential matters.Back
to Top!
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| Why
South East Asia Tours ask for a Credit
Card Back to Back copy and any valid
ID or passport copy of the Card holder? |
To
prevent fraud cases and give protection
to our clients, South East Asia
Tours and our local Bank Merchant
has come to this agreement mutually
to do proper verification of any
transaction before finally it
will be charged to that credit
card. Back
to Top!
|
| Once
I decide to Confirm my reservation
with your Company How do I pay? |
When
you receive Confirmation E-mail
from our Reservation staff they
send you same time Credit Card
payment form Thru E-mail you need
to fill that form sign by the
card holder and fax back to us
with front and back copy of the
Credit card and Passport copy
of the Card holder to be verified
by our Bank in order to prevent
credit
card fraud cases. Back
to Top!
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| What
Major Credit Cards You accept? |
We
accept Visa, Master Card, AMEX,
and Diners. Back
to Top!
|
| Can
I pay by Bank Transfers? |
Yes
you can pay by bank transfers
but you must pay all the Telegraphic
Transfer Bank Charges that is
more or less US$ 20.00. Telegraphic
Transfers can only be acceptable
if you are Arriving minimum of
10 days prior or else you need
to arrange all the payments
Thru Western Union. Back
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|
If
my payments are not clear or my Telegraphic
Transfer is not received
by you can my reservation be still
secured or hold? |
No,
if we do not receive any payments
with in due date all your reservation
to be cancelled automatically.
Back
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|
| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your
prices? |
Yes.
Unless noted otherwise, all taxes
and breakfast
are included. Back
to Top!
|
| Do
you offer additional discounts? |
In
the hotel directory check carefully
if there are available weekend
special rates or hot deals for
the hotel you want to stay in.
Then click on Hotel Details to
see all these special rates. Sometimes
we can offer additional discounts,
so check always our hot deals.
Back
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|
| Are
your prices by room or by person? |
All
prices in our service are per
room, not per person. For example,
a price for a single means a room
with one person, for a double
means a room with 2 persons, etc.
Back
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|
| How
can you offer rooms at such discounted
prices? |
For
two reasons. First, all reservations
are made through South East Asia
Tours, our tourism division, who
have negotiated these favorable
rates. Second, we use the internet
to do all the transactions, which
cuts our cost considerably. Back
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| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1)
If cancellation is notified to
us by fax or email 14 days before
check in date, Full refund less
6 % (Being Credit Card Processing
Fee) will be Paid back to you.
If cancellation is notified to
us less than the mentioned period
above then one night charge for
normal season will be levied and
refund the balance amount less
6 % and for peak season full cancellation
charges apply.
2)
No show - means no email or notification
of cancellation received to our
office that guest is unable to
travel before the check-in date.
Payments are not refundable and
will be forfeited accordingly.
3)
Unused vouchers - No refund provided
in event of cancellation or alteration
for the services mentioned in
the voucher which the guest might
decide not to use once the date
of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South East Asia Tours supply a cot
or crib for my room when I travel
with children? |
Most
of the hotels have Baby cot or
crib facilities but still South
East Asia Tours Reservation staff
will help you to request or recommend
such hotels that are 100 percent
sure to have these facilities,
it is always Free of cost. Back
to Top!
|
| How
do I request an early check-in or
late checkout with the hotel?
|
Since
hotel policies regarding early
check-in (generally 12:00 noon)
or late checkout (generally after
12:00 noon) vary by location and
by hotel as it is always subject
to availability of the hotel,
please contact us by e-mail or
by phone prior to your arrival
to make any necessary arrangements.
Back
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|
| |
| Can't
find the answer to your question? |
Email
us your specific question, at
helpdesk@southtravels.com
and we will be happy to provide
a prompt response. Back
to Top!
|
